Privacy policy
Last Updated: 27 May 2026
skinporter ("we", "our", "us") operates this website and online store, including all related information, content, features, tools, products, and services (the "Services"). The Services are powered by Shopify, which supports our online store and payment infrastructure.
This Privacy & Cookie Policy describes how we collect, use, disclose, and safeguard your personal information when you access the Services, make a purchase, or communicate with us.
By using any of the Services, you acknowledge that you have read and understood this Policy. If there is any conflict between this Policy and our Terms of Service, this Policy will control regarding the collection, processing, and disclosure of personal information.
1. PERSONAL INFORMATION WE COLLECT
"Personal information" means data that identifies or can reasonably be linked to you. It does not include anonymous or de-identified data. Depending on how you interact with our Services, we may collect and process the following:
A. CONTACT DETAILS
Name, billing and shipping address, email address, phone number.
B. FINANCIAL INFORMATION
Payment card details, transaction information, billing records. Payment information is processed securely by Shopify or other payment partners — skinporter does not store full card numbers.
C. ACCOUNT INFORMATION
Username and password, preferences and saved settings.
D. TRANSACTION & ORDER INFORMATION
Items viewed, added to cart, purchased, returned, exchanged, or cancelled; purchase history.
E. COMMUNICATIONS
Messages sent to customer support, responses to surveys or marketing communications.
F. DEVICE & TECHNICAL INFORMATION
IP address, browser type, device type, network details, unique identifiers.
G. USAGE INFORMATION
How you browse, navigate, and interact with the Services; click behaviour and page performance.
H. INFERENCES
Preferences or characteristics derived from your interactions.
2. HOW WE COLLECT PERSONAL INFORMATION
DIRECTLY FROM YOU
When you create an account, make a purchase, fill forms, contact us, or subscribe to communications.
AUTOMATICALLY THROUGH YOUR USE OF THE SERVICES
Via cookies, device logs, and similar technologies.
FROM SHOPIFY AND OTHER SERVICE PROVIDERS
Who support payment processing, analytics, website operations, shipping, marketing, and fraud prevention.
FROM PARTNERS OR THIRD PARTIES
Such as advertising platforms or social media integrations.
3. LEGAL BASIS FOR PROCESSING (UK & EEA RESIDENTS)
Where required by UK GDPR or EU GDPR, we process your personal data on the following legal bases:
CONTRACT
Processing necessary to fulfil your order, manage your account, and deliver the Services.
LEGITIMATE INTERESTS
Processing for fraud prevention, security, marketing to existing customers, and improving our Services, where our interests are not overridden by your rights.
CONSENT
Where you have opted in to receive marketing communications or non-essential cookies. You may withdraw consent at any time.
LEGAL OBLIGATION
Where we are required to process data to comply with applicable law or regulatory requirements.
4. HOW WE USE YOUR PERSONAL INFORMATION
A. TO PROVIDE, TAILOR, AND IMPROVE THE SERVICES
Process orders, payments, returns, and exchanges; manage your account; display recommended products; remember your preferences; improve site experience and functionality.
B. MARKETING & ADVERTISING
Send marketing emails, SMS, and promotional content; deliver personalised online advertising; tailor marketing to your browsing behaviour. You can opt out of marketing at any time.
C. SECURITY & FRAUD PREVENTION
Authenticate accounts, investigate suspicious or fraudulent activity, protect the integrity of the Services.
D. CUSTOMER SUPPORT & COMMUNICATION
Respond to enquiries, provide order updates, maintain your relationship with us.
E. LEGAL COMPLIANCE
Respond to legal requests, maintain business records, meet regulatory obligations.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may share your information with:
SHOPIFY
Who hosts and processes data to operate our store. Shopify may use this data to improve its services and personalised commerce features across merchants.
SERVICE PROVIDERS
Including payment processors, shipping couriers, cloud storage providers, analytics tools, IT security vendors, and marketing platforms.
BUSINESS & MARKETING PARTNERS
Who help deliver advertising or promotional services.
SOCIAL MEDIA OR THIRD-PARTY INTEGRATIONS
When you use features such as social login or embedded widgets.
AFFILIATES OR CORPORATE GROUPS
For legitimate business purposes.
LEGAL & COMPLIANCE RECIPIENTS
Where required to comply with law, enforce policies, or protect our rights.
BUSINESS TRANSACTIONS
Such as mergers, acquisitions, financing, or asset transfers.
We do not sell personal information. Depending on your jurisdiction, certain targeted advertising activities may be classified as "sharing" or "selling" under applicable law.
6. RELATIONSHIP WITH SHOPIFY
Shopify hosts our store and processes personal information to support and improve the Services. Personal data collected through interactions with our store may be combined with data from interactions with other Shopify merchants. For details on how Shopify processes data, or to exercise rights related to data Shopify controls, please visit the Shopify Consumer Privacy Policy.
7. THIRD-PARTY LINKS
Our Services may contain links to external websites or platforms. We do not control these sites and are not responsible for their content, security, or privacy practices. Please review their policies before providing personal information.
8. CHILDREN'S PRIVACY
Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect information from children under 16. If you believe a child has provided us with personal information, please contact us to request deletion.
9. SECURITY AND RETENTION
We implement appropriate technical and organisational measures to protect your information. However, no system is fully secure, and we cannot guarantee absolute security.
We retain your data only as long as necessary to maintain your account, provide the Services, meet legal obligations, and resolve disputes.
10. YOUR RIGHTS AND CHOICES
Depending on where you live, you may have the following rights:
- ACCESS / KNOW — Request a copy of your data
- DELETE — Request deletion of your data
- CORRECT — Request updates to inaccurate information
- PORTABILITY — Request transfer of your data
- OPT OUT — Of targeted advertising or sharing/selling
- OBJECT OR RESTRICT PROCESSING — UK/EEA residents
- WITHDRAW CONSENT — Where processing is based on consent
You may exercise these rights by contacting us at concierge@skinporter.com. We may verify your identity before fulfilling requests. We will never discriminate against you for exercising your privacy rights.
UK RESIDENTS: You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
EEA RESIDENTS: You have the right to lodge a complaint with your local data protection authority
11. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries outside your residence, including Canada and the United States. For transfers from the UK/EEA, we rely on recognised safeguards such as Standard Contractual Clauses unless a country has an adequacy decision.
12. COOKIE POLICY
WHAT ARE COOKIES?
Cookies are small files stored on your device to help the Services function properly and improve your browsing experience.
HOW WE USE COOKIES
We use cookies to enable core site functionality, remember your preferences, analyse website traffic, deliver personalised advertising, and improve performance and security.
NECESSARY COOKIES
Required for checkout, login, security, and core functionality. These cannot be disabled.
ANALYTICAL / PERFORMANCE COOKIES
Help us understand how visitors use the site so we can improve it.
FUNCTIONALITY COOKIES
Remember your region, preferences, and saved settings.
TARGETING / ADVERTISING COOKIES
Used to deliver relevant ads and measure marketing performance.
YOUR COOKIE CHOICES
You can manage your cookie preferences at any time using our cookie consent tool. Most browsers also allow you to block or delete cookies. However, disabling certain cookies may affect site functionality.
13. UPDATES TO THIS POLICY
We may revise this Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Services constitutes acceptance of any revisions.
14. CONTACT US
Yoo Skin Ltd, trading as skinporter Head office / correspondence: 11 Grosvenor Terrace, Glasgow, G12 0TB, United Kingdom Email: concierge@skinporter.com
Yoo Skin Ltd is the data controller of your personal information. Registered in Scotland, company number SC654477. Registered office: Pavilion 2, 3 Dava Street, Broomloan Road, Glasgow, G51 2JA.
Head Office: skinporter (Yoo Skin Ltd)
11 Grosvenor Terrace, Glasgow, Scotland, G12 0TB, United Kingdom
For data protection purposes, skinporter (Yoo Skin Ltd) is the data controller of your personal information.