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Refund policy

(UK & EU)

We hope you love your skinporter experience. However, if you need to make a return, please review our policy below:

Return Eligibility

To be eligible for a return:

  • Items must be unopened, unused, and in their original sealed cellophane packaging.

  • Returns must be made within 14 days of receiving your order.

  • A proof of purchase or receipt is required.

We do not accept returns for opened, used, or tampered items due to hygiene and safety standards.

How to Start a Return

To initiate a return, please contact us at:
concierge@skinporter.com

Once your return is approved, we will provide instructions and, where applicable, a return shipping label.
Please do not send items back without prior authorization—unauthorized returns will not be accepted.

Return Office Address:

skinporter
11 Grosvenor Terrace
Glasgow
G12 0TB
United Kingdom

Damages & Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at concierge@skinporter.com, and we’ll work to resolve the issue promptly.

European Union – 14-Day Cooling-Off Period

If your order is delivered within the EU, you are entitled by law to cancel or return it within 14 days of delivery, for any reason and without justification.
Items must still be in unopened, original condition and sealed in cellophane packaging. A receipt or proof of purchase is also required.

Refunds

Once your return is received and inspected, you’ll be notified of the approval status.
If approved, a refund (excluding original shipping fees) will be issued to your original payment method within 10 business days.
Processing times may vary depending on your bank or card provider. If it’s been more than 15 business days since your refund approval, please contact us.

Exceptions / Non-Returnable Items

We do not accept returns on:

  • Opened or used personal care items (due to hygiene regulations)

  • Sale items or promotional offers

  • Gift cards

  • Hazardous goods or flammable liquids

If you have questions about a specific item, contact our team before purchase.

Exchanges

Need something else? The fastest way to get what you need is to return the item (if eligible) and place a new order once your return is accepted.

For any questions about your order or our policy, please contact:
concierge@skinporter.com