Refund policy
We hope you love your skinporter experience. If you need to make a return, please review the policy below before sending anything back to us.
Return Eligibility
To be eligible for a return, items must be unopened, unused and in their original sealed cellophane packaging.
Returns must be requested within 14 days of receiving your order. A receipt or proof of purchase is required.
Due to hygiene and safety standards, we cannot accept returns for items that have been opened, used or tampered with.
How to Start a Return
To start a return, please contact our Customer Care team at:
Once your return has been approved, we will provide return instructions and, where applicable, a return shipping label.
Please do not send items back without prior authorisation. Unauthorised returns will not be accepted.
Return Office Address
skinporter
11 Grosvenor Terrace
Glasgow
G12 0TB
United Kingdom
Damages & Issues
Please inspect your order when it arrives.
If your item is damaged, defective or incorrect, contact us as soon as possible at concierge@skinporter.com. We will review the issue and work to resolve it promptly.
European Union Cooling-Off Period
If your order is delivered within the European Union, you are entitled by law to cancel or return your order within 14 days of delivery, for any reason and without justification.
Items must still be unopened, unused, in their original sealed cellophane packaging and accompanied by a receipt or proof of purchase.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Original shipping fees are not refunded.
Processing times may vary depending on your bank or card provider. If more than 15 business days have passed since your refund was approved, please contact us.
Non-Returnable Items
We cannot accept returns on opened or used personal care items, sale items or promotional offers, gift cards, hazardous goods or flammable liquids.
If you have a question about a specific item, please contact us before purchase.
Exchanges
The fastest way to receive the item you want is to return the original item, if eligible, and place a new order once your return has been accepted.
Customer Care
For questions about your order or this policy, please contact: