TERMS & CONDITIONS
These Terms and Conditions ("Terms") govern your use of the skinporter website and services. By accessing or placing an order with skinporter, you agree to be bound by these Terms.
ELIGIBILITY
You must be at least 16 years old to shop with skinporter. Certain products may not be suitable for customers under 18. You must possess a valid payment method accepted by skinporter and be authorized to use it.
ACCOUNT AND PRIVACY
You are responsible for maintaining accurate account information. Update your details in “My Account” to ensure uninterrupted service. Our Privacy Policy explains how we collect and use your personal data. By using our site, you consent to those practices.
ORDER PLACEMENT & ACCEPTANCE
All orders are subject to product availability and confirmation of the order price. Receipt of an order confirmation email does not constitute acceptance. Acceptance and contract formation occur when skinporter dispatches the goods.
If we are unable to fulfill your order—due to pricing errors or unavailability—we will notify you promptly and offer the option to cancel or reconfirm at the correct price. If we do not hear back from you within seven days, your order will be cancelled.
PRICING,VAT,CURRENCY & TAXES
Prices are quoted in GBP for United Kingdom customers and in EUR for European Union customers. UK prices include UK VAT at the prevailing rate, and EU prices include VAT at the rate applicable in the delivery country.
skinporter reserves the right to adjust prices due to currency fluctuations, VAT changes, promotional pricing, or other commercial factors. If VAT rates change after your order but before delivery, we will apply the new rate unless you have already paid in full under the previous rate.
For EU shipments, any import duties, customs fees, or additional local taxes not collected at checkout are your responsibility.
DISCOUNT CODES
Discount codes are subject to their own terms, including eligibility, minimum spend, and expiry. In case of conflict between a discount code’s terms and these Terms, the discount code’s terms will prevail for that promotion.
PAYMENT & BILLING
Payment will be taken when your order is shipped, or at the time of order for certain payment methods. We accept debit and credit cards and certain third-party payment providers. All transactions must comply with applicable payment network rules and relevant laws.
SHIPPING & DELIVERY
Skinporter ships to destinations across the UK (England, Scotland, Wales, Northern Ireland) and to EU member states. Available shipping methods, costs, and estimated delivery times are shown at checkout based on your delivery address.
Risk of loss or damage passes to you upon delivery, and title transfers once payment has been received in full. EU orders may incur customs clearance delays; any additional duties or fees are payable by you.
CANCELLATION & REFUNDS
You may cancel your order before dispatch by contacting Customer Service. After dispatch, please follow our Returns Policy for UK or EU returns.
UK and EU customers have a right to cancel within 14 days of receipt, with refunds issued to the original payment method within 14 days of cancellation or receipt of returned goods.
INTELLECTUAL PROPERTY
All content, trademarks, logos, and software on the website are owned or licensed by YOO SKIN LTD. You may download, print, or display materials for personal, non-commercial use only. You must not use, reproduce, or modify our intellectual property without prior written consent.
GIFTING PROMOTIONS
Gifting promotions (for example, “Free Gift with Purchase”) are subject to separate terms, including availability and qualifying spend. The promoter reserves the right to substitute gifts of equal or greater value and to require the return of gifts if the qualifying purchase is returned.
MOBILE MESSAGING
By opting in, you agree to receive SMS updates, alerts, and marketing messages from skinporter. Message frequency varies and standard message and data rates apply. You can opt out at any time by texting STOP or following unsubscribe instructions. For help, text HELP or email concierge@skinporter.com.
THIRD–PARTY PAYMENT SERVICES
Skinporter offers payment options through Klarna Bank AB (publ). All purchases remain subject to Klarna’s terms and credit approval. Klarna’s privacy notice and user terms apply to transactions processed by Klarna.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, skinporters liability for any loss or damage arising from your use of the site is limited to the purchase price of the products. skinporter is not liable for indirect, incidental, or consequential losses.
GOVERNING LAW & JURISDICTION
For customers in England & Wales, these Terms are governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.
For customers in Scotland, Scottish law applies and disputes are subject to the exclusive jurisdiction of the Scottish courts.
For customers in Northern Ireland, Northern Irish law applies and disputes are subject to the exclusive jurisdiction of the Northern Irish courts.
For customers in the European Union, your local consumer protection laws apply and disputes may be resolved through your local courts or via the European Commission’s Online Dispute Resolution (ODR) platform.